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Help - FAQ

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Frequently Asked Questions:

+ Do I have to pay to Sign up?

+ What does Capchr charges when I make a sale?

+ Do I need to link my account with any third party paymnet processor?

+ How do I track my sales?

+ How do I withdraw funds from my Capchr account?

+ Why do I have to sign a W-9 Form if I live in the United States to receive the full dollar amount made from sales?

+ What is the prefered photo format and resolution?

No, signing up is absulotley free.

What does Capchr charges when I make a sale?

We only charge a 17.9% transaction fee per order.

Do I need to link my account with any third party paymnet processor?

You do not need to do anything to enable your account to offer items for sale.

How do I withdraw funds from my Capchr account?

Using your email address, Capchr will forward your funds from sales less any costs associated through a Payment Processor (PayPal.com) on the 15th of every month for sales occurring during the preceding calendar month. You will not need to perform any extra steps.

How do I track my sales?

You may track your sales by going to "My Revenue" page located in the "My Account" page. In this page you will be able to view your exisitng sales for the current month.

Why do I have to sign a W-9 Form if I live in the United States to receive the full dollar amount made from sales?

For U.S. residents only. We are required by the United States Internal Revenue Service to collect, Individuals and Businesses, taxpayer information that earn income from Capchr.com.This information need be on file, otherwise we are required by the Internal Revenue Service (IRS) to withhold a percentage of income due to you. All taxpayer information collected will soley used to fufill Internal Revenue Service (IRS) requirements.

Click here

You will receive an email from Right Signature, our contract management partner, with a link to your secure online form.
You will be able to sell photos within one business day of submission the W-9.

By mail:

You may mail in your signed W-9 form.

CAPCHR INC

P.O. BOX 6731

Alameda, CA 94501

What is the prefered photo format and resolution?

We support PNG and JPG files. RAW files are not supported at the moment. We also recommend you upload a photo resulotion of 2000 X 2000 pix or greater to enable buyers to use them for large prints or posters.

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Help:

+ Creating an account

Creating an Account

Create an account

To create an Capchr account, click here.

Choose “Yes” if you are creating a photographer profile.
Once you enter your account information, you should receive an email message at the address you indicated, containing a verification link.
To verify your Account, simply click the verification link in the email message you receive or copy the link and paste it into your web browser's address bar.
You’ll be redirected to the to the Create Profile page.

Please note: For your own privacy do not to share the verification link we provide you.

Create Profile

Once you are redirected to the Create Profile page to enter more detailed information to help your clients get a better understanding about your business.

Sign In to your account

You may 'SignIn' to your Capchr account by smply clicking on the 'Sign In' link at the top right corner of the Capchr page.

Once you're on the sign in page you need to enter the following:

User Name
Password
Click on "Sign in' button

Change your email address

You may only have one email address associated with your account

To change the email address, you should do the following:

Go to "My Account' page
Enter your new email address, your password
Click the 'Submit' button
You will see the following message: "A verification email in sent to abc@abc.com. To complete your email update, please check your mail and follow the instructions provided."
Check the new email address you specified for a message from Capchr, and then click the verification link in the email message sent to you. If the link is not working properly, you can copy and paste it into the address bar of your web browser and hit the "Enter" on your keyboard.

Retrieve your password "Forgot my password"

The password can be easliy reset if you forgot your password:

Click here
On the next page, enter the email address you used to access Capchr
Check your email account for an email sent to you from Capchr with the subject "Capchr.com - Password request"
Click the password reset link we provide in the email message
You will then be taken to the Capchr site. Simply enter your new password, and then retype the password
Click the 'Submit' button to save your new password

Update your location

You may change the location associated with your account:

Go to 'My Account' page.
Click on "Edit My Account'
Enter your new information
Click the 'Submit' button

Blogs

Post a Blog

To post a new Blog do the following:

Click the ‘Blogs’ tab
Once you’re in the Blogs page click the ‘Post’ link on the right
Enter all the required information
Click the ‘Preview’ button to make sure the information entered are correct
Once completed click the ‘submit button’

Edit your Blog

To edit your existing Event do the following:

To edit your existing Event do the following:
Click the ‘Blogs’ tab
Once you’re in the Blogs page click the ‘My Blogs’ link on the right
Update the required information
Click the ‘Preview’ button to make sure the information updated are correct
Once completed click the ‘submit button’

Gigs

Post a Gig

To post a new Gig do the following:

Click on ‘Gigs’ tab
Once you’re in the project page click the ‘Create Gig’ link on the top left corner
Enter all the required information
Click the ‘Preview’ button to make sure the information entered are correct
Once completed click the ‘submit button’

Edit your Gig

To edit your existing Gig do the following:

Click on ‘Gig’ tab
Once you’re in the Gig page click the ‘My Gigs’ link on the top left corner
Select a gig
Update the required information
Click the ‘Preview’ button to make sure the information updated are correct
Once completed click the ‘submit button’

Bid on a Gig

To make a bid on a Gig you must be logged into your account, if you’re not logged in you’ll be redirected to the login page

Once you’re logged in enter the bid amount. Make sure the bid amount cannot be greater than the posted maximum bid amount

Delete a a Gig

You can only delete a Gig if you don't have any bidders on your posted Gig but it can be put on hold

Photos

Upload your photos

To upload photos to your Gallery you must be logged into your account:

Go to “Photos” or ‘My Profile’ page
Once you’re in the ‘Photos’ or Profile page click the ‘Upload Photos’ link
In the Upload photos page click on the “Upload Photos” button. Here you may upload as many photo as you want by pressing down the shift or Ctrl key on your keyboard and click on the photos you want to upload
Once your photos are uploaded you will be redirected to the Edit photos page
In the Edit photos page you must select a category for each photo. You may select multiple photos at once by pressing down the shift Key and selecting each photo . You can only select a maximum of three categories
Once you’re finished just navigate away from the page. No manual saving required. All changes are automatically saved

Edit your photos

To edit your Gallery you must be logged into your account:

Go to “Photos” or ‘My Profile’ page
Once you’re in the ‘Photos’ or profile page click the ‘Edit Photos’ link
In the Edit photos page just make any changes you want
Once you’re finished just navigate away from the page. No manual saving required. All changes are automatically saved

Delete your photos

To delete your photo you must be logged into your account:

Go to “Photos” or ‘My Profile’ page
Once you’re in the ‘Photos’ or profile page click the ‘Edit Photos’ link
In the Edit photos page click on the (X) button on the top left corner of the photo you to wanted to be deleted
Once you’re finished just navigate away from the page. No manual saving required. All changes are automatically saved

Selling my photos

To setup your photos to be available for sale do the following:

Login to your account
Click on "Images" tab
Click on "Sell Images" sub menu
Enter your price
Click "Done" button

Profile

How to create your profile

To edit your profile you must be logged into your account first.

Click 'My Profile' link on the top of the page
Once you're in 'My Profile' page click 'Edit Profile' link
Update your information and click the 'Submit'

How to edit your profile

To edit your profile you must be logged into your account first.

Click 'My Profile' link on the top of the page
Once you're in 'My Profile' page click 'Edit Profile' link
Update your information and click the 'Submit'

Search

How to find photos by Color Theme, Orientation and Category

Click on 'Photos' tab
Select a Color Theme then select an Oriantaion
Click on a any of the Cateogries to the left of the page

How to perform advanced photographers search

Click on 'Photographers' tab
Click on 'Advance Search' link. You'll notice the search will slide down
Entered all the infomration you need to perform the search about
Click 'Search' button on the top of the search